Privacy Policy

Last Updated: October 7, 2025

This Privacy Policy describes how LOTUS ELECTRONICS ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, use our services, or interact with us in any way. We are committed to protecting your privacy and ensuring the security of your personal information.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

Contact information (such as name, email address, phone number, and postal address)
Payment information (such as credit card details, bank account information)
Demographic information (such as age, gender, and preferences)
Identity verification information (such as government-issued ID numbers when required for specific services)
Account credentials (such as username and password)
Communication records (such as customer service interactions, emails, and chat logs)
Purchase history and product preferences
Warranty registration information

1.2 Automatically Collected Information

When you visit our website or use our online services, we may automatically collect certain information, including:

Device information (such as IP address, browser type, operating system)
Usage data (such as pages visited, time spent on pages, links clicked)
Location information (if you grant permission)
Cookies and similar tracking technologies (as described in our Cookie Policy)

2. How We Use Your Information

We use your personal information for the following purposes:

To provide and maintain our services
To process and fulfill your orders, including delivery and installation
To manage your account and provide customer support
To communicate with you about products, services, promotions, and events
To personalize your experience and provide content and product offerings tailored to your interests
To process warranty claims and provide after-sales support
To improve our website, products, and services
To detect, prevent, and address technical issues, fraud, or illegal activities
To comply with legal obligations

3. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

Performance of a contract when we provide you with products or services
Your consent, which you can withdraw at any time
Legitimate interests in operating and improving our business
Compliance with legal obligations

4. Consent and Opt-Out

We respect your privacy choices and provide you with control over your personal information:

Marketing Communications: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.
SMS/WhatsApp Messages: You can opt out of receiving SMS or WhatsApp messages by replying "STOP" or by contacting us.
Cookies: You can manage cookie preferences through your browser settings.

Even if you opt out of marketing communications, we may still send you non-promotional messages related to your transactions, account, or customer service inquiries.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our website. Cookies are small text files stored on your device that help us improve your experience, analyze usage patterns, and deliver personalized content.

Types of cookies we use:

Essential cookies: Necessary for the website to function properly
Analytical/performance cookies: Help us understand how visitors interact with our website
Functionality cookies: Enable enhanced functionality and personalization
Targeting cookies: Used to deliver relevant advertisements and track their effectiveness

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

6. Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

Service providers who perform services on our behalf (such as payment processors, delivery partners, and IT service providers)
Business partners (such as manufacturers for warranty registration and support)
Professional advisors (such as lawyers, accountants, and auditors)
Government authorities or other third parties when required by law or to protect our rights
In connection with a business transaction (such as a merger, acquisition, or sale of assets)

We require all third parties to respect the security of your personal information and to treat it in accordance with applicable laws.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data
Regular security assessments
Access controls and authentication procedures
Staff training on data protection
Secure network architecture

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

Providing our services and maintaining your account
Complying with legal, tax, accounting, or regulatory requirements
Resolving disputes and enforcing our agreements
Protecting against fraudulent or illegal activity

When personal information is no longer needed, we will securely delete or anonymize it.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Right to access: You can request a copy of the personal information we hold about you.
Right to rectification: You can request correction of inaccurate or incomplete information.
Right to erasure: You can request deletion of your personal information in certain circumstances.
Right to restrict processing: You can request restriction of processing of your personal information.
Right to data portability: You can request transfer of your personal information to another service provider.
Right to object: You can object to processing based on legitimate interests or for direct marketing.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

10. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

We primarily store and process your personal information in India. However, we may transfer your information to service providers or business partners located in other countries. When we transfer personal information outside of your country, we implement appropriate safeguards in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

LOTUS ELECTRONICS
431-12-D, MADAN MAHAL CHOWK, MADAN MAHAL
Jabalpur, Madhya Pradesh, 482001
Email: contact@lotuselectronics.shop
Phone: +91 7740588323

We will address your inquiry as promptly as possible.

This Privacy Policy is effective as of October 7, 2025.