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Terms and Conditions

Last Updated: October 7, 2025

These Terms and Conditions ("Terms") govern your use of the website, products, and services offered by LOTUS ELECTRONICS ("we," "us," or "our"). By accessing our website, purchasing our products, or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

1. Scope of Services and Sales

1.1 Products and Services

LOTUS ELECTRONICS offers a range of electronic products and related services, including but not limited to:

1.2 Service Area

Our primary service area includes Jabalpur city and surrounding areas in Madhya Pradesh, India. Delivery, installation, and service availability may vary based on location. Please contact us to confirm service availability in your area.

2. User Accounts

2.1 Account Creation

When you create an account with us, you must provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2.2 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent or illegal activities. You may also request to close your account by contacting our customer service team.

3. Pricing and Availability

3.1 Product Pricing

All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated. We strive to ensure that all pricing information is accurate, but errors may occur. If we discover a pricing error, we reserve the right to cancel any orders placed at the incorrect price.

3.2 Product Availability

Product availability is subject to change without notice. We make reasonable efforts to maintain accurate inventory information, but we cannot guarantee that all displayed items will be in stock at the time of order. In case of unavailability, we will notify you and offer alternatives or a refund.

3.3 Price Changes

We reserve the right to modify prices at any time without prior notice. Price changes will not affect orders that have already been confirmed.

4. Orders and Payment

4.1 Order Placement

By placing an order, you are making an offer to purchase products or services. We reserve the right to accept or decline your order at our discretion. An order is not confirmed until you receive an order confirmation from us.

4.2 Payment Methods

We accept various payment methods, including cash, credit/debit cards, UPI payments, bank transfers, and select EMI options. For corporate orders, we may accept purchase orders and checks. All payments must be made in Indian Rupees (INR).

4.3 Payment Security

We implement security measures to protect your payment information. However, we cannot guarantee absolute security. You agree to use payment methods legally authorized for your use.

5. Delivery and Installation

5.1 Delivery

Delivery times are estimates and not guaranteed. Factors such as location, product availability, and unforeseen circumstances may affect delivery schedules. Delivery charges may apply based on location and product size.

5.2 Installation

Installation services are available for select products. Additional charges may apply for installation services. Installation appointments must be scheduled in advance and are subject to technician availability.

5.3 Inspection

You are responsible for inspecting products upon delivery. Any visible damage or discrepancies should be reported immediately to the delivery personnel and our customer service team.

6. Warranties

6.1 Manufacturer Warranties

Products sold by LOTUS ELECTRONICS come with manufacturers' warranties. The terms and duration of these warranties vary by product and manufacturer. We will provide you with the relevant warranty information at the time of purchase.

6.2 Extended Warranties

We offer extended warranty plans for additional protection beyond the manufacturer's warranty. These plans are subject to separate terms and conditions, which will be provided at the time of purchase.

6.3 Service Warranties

Our repair and installation services come with limited warranties. Repair services are warranted for 30 days from the date of service, covering the specific issue that was repaired. Installation services are warranted for 90 days from the date of installation.

7. Returns and Exchanges

7.1 Return Policy

Our return policy allows returns of most products within 7 days of purchase, subject to the following conditions:

7.2 Defective Products

If you receive a defective product, please contact us within 48 hours of delivery. Defective products may be eligible for repair, replacement, or refund, subject to verification by our technical team.

7.3 Return Process

To initiate a return, please contact our customer service team. Return shipping costs may be your responsibility unless the return is due to our error or a defective product.

For detailed information about our return and refund policies, please refer to our Refund and Cancellation Policy.

8. Intellectual Property

8.1 Ownership

All content on our website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of LOTUS ELECTRONICS or its content suppliers and is protected by Indian and international copyright laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. This license does not include:

8.3 Trademark

LOTUS ELECTRONICS and related logos are trademarks of LOTUS ELECTRONICS. The use of these trademarks without our express written consent is prohibited.

9. User Conduct

9.1 Acceptable Use

When using our website or services, you agree not to:

9.2 User Content

If you submit content to our website (such as reviews or comments), you grant us a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content worldwide.

10. Disclaimers

10.1 Website Accuracy

While we strive to provide accurate information, we do not warrant that product descriptions, pricing, or other content on our website is complete, accurate, reliable, current, or error-free. If we discover an error, we reserve the right to correct it and revise your order accordingly.

10.2 Service Interruptions

Our website and services may be temporarily unavailable due to maintenance, updates, or technical issues. We are not liable for any interruptions or errors in our website or services.

11. Limitation of Liability

To the fullest extent permitted by law, LOTUS ELECTRONICS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with your use of our website or services.

Our total liability for all claims related to these Terms shall not exceed the amount paid by you for the specific product or service that is the subject of the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless LOTUS ELECTRONICS and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your violation of these Terms, your use of our website or services, or your violation of any rights of another.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Jabalpur, Madhya Pradesh, India.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website or services after any changes indicates your acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

LOTUS ELECTRONICS
431-12-D, MADAN MAHAL CHOWK, MADAN MAHAL
Jabalpur, Madhya Pradesh, 482001
Email: contact@lotuselectronics.shop
Phone: +91 7740588323

These Terms and Conditions are effective as of October 7, 2025.