Refund and Cancellation Policy

Last Updated: October 7, 2025

At LOTUS ELECTRONICS, we strive to ensure your complete satisfaction with our products and services. This Refund and Cancellation Policy outlines the procedures and conditions for returns, refunds, and order cancellations. By purchasing products or services from us, you agree to the terms of this policy.

1. Order Cancellation

1.1 Pre-Delivery Cancellation

You may cancel your order before the product is dispatched for delivery by contacting our customer service team. For orders that have not been processed or dispatched, a full refund will be issued through the original payment method.

1.2 Cancellation Timeframe

To cancel an order, please contact us as soon as possible. Once an order has been dispatched, it cannot be cancelled, but may be eligible for return as per our return policy.

1.3 Custom Orders

Orders for custom or specially procured products cannot be cancelled once confirmed, unless there is a manufacturing defect or the product does not meet the agreed specifications.

2. Return Policy

2.1 Return Window

We accept returns of most products within 7 days from the date of delivery, subject to the following conditions:

• The product must be in its original, unopened packaging
• All accessories, manuals, warranty cards, and free items must be included
• The product must not be damaged, scratched, or show signs of use
• Valid proof of purchase (invoice) must be provided

2.2 Non-Returnable Items

The following items are not eligible for return or exchange:

• Personal care items and accessories (earphones, headphones, etc.)
• Software, games, and digital content
• Products with tampered or removed serial numbers
• Products that have been installed or used
• Custom-ordered or specially procured items
• Products marked as "non-returnable" at the time of purchase

2.3 Defective Products

If you receive a defective product, please contact us within 48 hours of delivery. Our technical team will verify the defect and determine whether the product should be repaired, replaced, or refunded. For defective products, the following conditions apply:

• Products with manufacturing defects will be replaced with the same model or refunded in full
• Products damaged during shipping must be reported immediately upon delivery
• Technical issues must be verified by our technical team
• Products damaged due to misuse, accidents, or improper handling are not covered under this policy

2.4 Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at +91 7740588323 or email us at contact@lotuselectronics.shop
2. Provide your order number, product details, and reason for return
3. Our team will guide you through the return process and provide a Return Authorization Number (RAN)
4. Package the product securely in its original packaging with all accessories and documentation
5. Include the RAN prominently on the package
6. Return the product as directed by our customer service team

2.5 Return Shipping

Return shipping arrangements and costs are determined as follows:

• For defective products or incorrect items shipped, we will arrange pickup at no cost to you
• For returns due to change of mind or other non-defect reasons, shipping costs may be your responsibility
• Products must be returned in their original packaging to avoid damage during transit
• We recommend using a trackable shipping method for all returns

3. Refund Process

3.1 Refund Timeline

Once we receive and inspect the returned product, we will process your refund as follows:

• For approved returns, refunds will be initiated within 3 business days of receiving the product
• Credit/debit card refunds typically take 7-14 business days to reflect in your account, depending on your bank's processing time
• UPI or other digital payment refunds typically take 3-5 business days
• Cash refunds for in-store purchases will be processed immediately upon product verification

3.2 Refund Method

Refunds will be processed through the original payment method used for the purchase:

• Credit/debit card payments will be refunded to the same card
• UPI or digital wallet payments will be refunded to the same account
• Cash payments will be refunded in cash or by bank transfer, as per your preference
• EMI purchases will be refunded as per the financing institution's policies

3.3 Partial Refunds

In certain circumstances, partial refunds may be issued:

• If the returned product shows signs of use or damage
• If any accessories or parts are missing from the return
• If promotional or bundle discounts were applied to the original purchase
• If restocking fees apply (as communicated at the time of purchase)

4. Exchange Policy

4.1 Exchange Process

If you wish to exchange a product for a different model or variant, the following conditions apply:

• The product must meet all return eligibility criteria
• Exchanges are subject to product availability
• Price differences will be collected or refunded as applicable
• Only one exchange per order is permitted

4.2 Exchange Timeline

Exchange requests must be made within the 7-day return window. The replacement product will be dispatched after we receive and verify the returned product.

5. Service Cancellation

5.1 Installation and Repair Services

For installation, repair, or maintenance services:

• Scheduled services can be cancelled or rescheduled at least 24 hours in advance without penalty
• Late cancellations (less than 24 hours before the appointment) may incur a cancellation fee
• If our technician has been dispatched, a service call fee may apply
• Refunds for prepaid services will be processed within 7-14 business days

5.2 Extended Warranty

Extended warranty plans can be cancelled:

• Within 30 days of purchase for a full refund, provided no claims have been made
• After 30 days, a prorated refund may be issued based on the remaining coverage period
• Administration fees may apply for warranty cancellations

6. Special Circumstances

6.1 Damaged During Delivery

If a product is visibly damaged upon delivery:

• Document the damage (photos) and note it on the delivery receipt
• Contact our customer service team immediately
• Do not attempt to use or install damaged products
• We will arrange for pickup and replacement at no additional cost

6.2 Wrong Item Delivered

If you receive an incorrect product:

• Contact our customer service team within 48 hours of delivery
• We will arrange for pickup and delivery of the correct item at no additional cost
• Do not use or install the incorrect product

7. Contact Information

For any questions or concerns regarding returns, refunds, or cancellations, please contact our customer service team:

LOTUS ELECTRONICS
431-12-D, MADAN MAHAL CHOWK, MADAN MAHAL
Jabalpur, Madhya Pradesh, 482001
Email: contact@lotuselectronics.shop
Phone: +91 7740588323

8. Policy Changes

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the modified policy.

This Refund and Cancellation Policy is effective as of October 7, 2025.